EjariOnline

Privacy Policy

Last updated: 6 July 2026

1. Who We Are

EjariOnline (ejarionline.com) is a UAE-based online service that assists tenants and landlords with Ejari registration, renewal, and cancellation in Dubai, as well as tenancy contract attestation in Sharjah. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

2. Information We Collect

We collect personal information that you voluntarily provide when using our services. This includes:

  • Identity Information: Full name, nationality, and Emirates ID or passport number.
  • Contact Information: Phone number, email address, and WhatsApp contact details.
  • Documents: Copies of your signed tenancy contract, Emirates ID, passport, and property Title Deed, submitted for the purpose of Ejari processing.
  • Property Information: Property address, DEWA premise number, and plot details.
  • Usage Data: Browser type, IP address, pages visited, and interaction data collected via Google Analytics for website improvement purposes.

3. How We Use Your Information

We use the information collected strictly for the following purposes:

  • Processing your Ejari registration, renewal, or cancellation with the Dubai Land Department (DLD) via the official RERA system.
  • Submitting tenancy contract attestation requests to the Sharjah Municipality.
  • Communicating with you about your application status via email, phone, or WhatsApp.
  • Improving our website and services through anonymized analytics data.
  • Complying with applicable UAE laws and regulations.

4. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. Your data is shared only with:

  • Dubai Land Department (DLD) / RERA: As required for official Ejari registration and processing.
  • Sharjah Municipality: For tenancy contract attestation in the Emirate of Sharjah.
  • Google Analytics: Anonymized usage data to improve website performance. No personally identifiable information is shared.

We may also disclose information if required by law, court order, or UAE government authority.

5. Data Retention

We retain your personal data and documents for 12 months from the date of service completion to allow for any necessary follow-up, reissuance of certificates, or renewal processing. After this period, all personal documents are securely deleted from our systems.

Anonymized analytics data may be retained indefinitely for statistical and business improvement purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These measures include:

  • SSL/TLS encryption for all data transmitted through our website.
  • Secure cloud storage with access controls for uploaded documents.
  • Limited staff access to personal data on a need-to-know basis.

7. Your Rights Under UAE PDPL

Under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Restriction: Request that we limit the processing of your data in certain circumstances.
  • Withdrawal of Consent: Withdraw your consent to data processing at any time.

To exercise any of these rights, contact us via WhatsApp at +971 56 989 7700 or email us at the address listed below.

8. Cookies

Our website uses cookies and similar technologies (via Google Tag Manager and Google Analytics) to collect anonymized usage data. These cookies help us understand how visitors use our site so we can improve performance and user experience. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: